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Link Transit: Actions Being Taken To Address Coronavirus

Updated September 10. 2020


Link Transit is a critical life service for those individuals that require access to dialysis treatment, pharmacies, employees at other health and care facilities (workers at medical centers, nursing homes and the like) as well as access to basic food and life supplies for the non-driving population. 

We are committed to providing this access and to keeping our guests who need this critical access and our employees safe during this difficult time.

The safety of our customers and employees is a top priority. Link Transit is actively tracking the progress of Coronavirus (COVID-19) and communicating with the Chelan-Douglas Health District to ensure we are following their guidance moving forward.

All routes are operating posted schedules. There are currently no reductions in service to any route except Route B, which is operating every 30 minutes rather than every 15 minutes, and Route 20, which is not operating the 6:00 PM trip.

In order to maintain a safe environment, we are taking the following actions:

  • Effective until further notice, masks will be required when riding Link Transit, unless you have a medical need for not wearing a mask. Masks are available on buses and at Columbia Station if you do not have one.
  • Effective June 1, Columbia Station in Wenatchee will be open only for our guests to access restrooms and make inquiries at Guest Services. The waiting area will be closed. Hours are 6 AM - 6 PM Monday - Friday,  8 AM - 5 PM on Saturday and 9:30 AM - 5:30 PM Sunday.  There is no Guest Services staff on Sundays.

  • Keeping our customers safe by keeping our vehicles clean and disinfected. Link Transit has always cleaned and disinfected our buses each day. We are now taking extra measures by adding mid-day disinfecting to buses at Columbia Station throughout the day, with a focus on “high touch” areas such as handrails and grab bars, using a disinfectant proven effective against Coronavirus/COVID-19. We are cleaning public restrooms and waiting areas at Columbia Station throughout the day, and disinfecting "high touch" areas an additional two times a day. Our LinkPlus paratransit vehicles are cleaned and disinfected each day, and LinkPlus drivers have been given disinfecting wipes they can use to wipe down their areas throughout the day. State leaders have asked us to practice “social distancing” when we are able, so on the bus we recommend you sit in every other row, if possible. 
  • Social Distancing: read more about what we are doing here
  • Protecting our employees to keep them healthy and on the job. In order to keep our employees healthy and continuing to serve riders, we have increased the number of cleanings at our headquarters and other employee locations. Our bus and paratransit operators have been provided with disinfecting wipes, gloves and hand sanitizer they can use to keep their driver areas and hands clean. You can help keep yourself, our employees and your fellow transit riders healthy by practicing good hygiene habits on the bus, especially covering your coughs and sneezes. For additional information about how to protect yourself from Coronavirus/COVID-19, visit the Centers for Disease Control and Prevention’s (CDC) website.
  • Keeping you informed. We encourage you to sign up for route-by-route text alerts by visiting the mySTOP page on our site, entering your wireless number and selecting the route(s) you ride. You will receive a text message if your route is impacted due to this event. Also, keep an eye on our website for the latest updates, and follow us on Facebook.

We will continue to respond to this event by making customer and employee safety our priority. We are closely monitoring all available information, including updated recommendations from local, state and federal authorities. We will continue to update our customers with any changes to our operations.