CONFLUENCE HEALTH EMPLOYEES
Confluence Health employees have access to their mobile pass through the Token Transit app by following some specific steps:
Open your browser on your phone and go to: https://www.tokentransit.com/confluencehealth
You can also click the link above on your desktop computer and enter the information. A text will be sent to your phone where you finish the process.
Scroll down a bit and enter the information on the form that looks like this:
PLEASE NOTE: the email address you enter MUST BE YOUR Confluence Health work email address. This is usually firstname.lastname@example.org
Tap "Register for Pass" button. If you receive a message that says "registration failed", you did not enter the correct email address. At this point, please contact HR@confluencehealth.org and tell them you are trying to register for your transit pass but your email is not correct.
If the information you entered is correct, you will get a text message with a link to download the app.
Download the Token Transit app from the App Store or Google Play.
Open the Token Transit app and sign in with the phone number you used in STEP 2.
You will receive a text message with a 6 digit code to validate the app. Enter this code. Once you've signed into the app, your pass is waiting for you.
Tap the blue bar to activate your pass. (you only have to do this once)
USING YOUR PASS:
Prior to boarding the bus, open the Token Transit app and open your pass
Show your mobile pass to the driver upon boarding
Each day, the image, color and word will change. You will need to have access to the internet (cellular or wifi) once per day for this to update to the correct image for the day.
If you lose your phone, your phone is damaged or broken, or your service is discontinued, you will need to replace your phone, or reestablish service using the same phone number. Once you do so, and download the Token Transit app, your pass will be available for use once again.
Getting Technical Support:
If you need help accessing your pass, or it is not working for you, tap the icon in the upper right corner of your screen and then tap "Help", then "Contact Us". When contacting Token Transit, please identify yourself as a Confluence Health employee, and give them your name and the nature of your issue. They are usually able to respond to you within a few hours.
NO SMART PHONE?
If you do not have a smart phone, or choose not to use the mobile app for your pass, you may request a pass by emailing our Guest Services. You will need to send a photo of yourself, your work location, and your name. A pass will be processed and delivered to HR at Confluence Health within three working days. They will then get your pass to you.